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RFM Global Training Consultancy
Governance In Enterprise
Course Title: Developing A Customer Service Culture
OVERVIEW:
This course will focus on the essential elements of Servicom management, providing supervisors and first line managers with the core knowledge and skills needed to execute their roles and responsibilities in delivering the servicom charte.
ATTENDEES:
- New Managers
- Participants in management development programmes
- Current supervisors
- Prospective managers interested in developing strong management knowledge and Servicom skills
OBJECTIVES:
- Develop the ability to motivate yourself and your team to achieve results
- Apply necessary skills in interacting with team members and senior manager in delivering the Servicom charter for your organisation
- Use different strategies to increase your self-confidence and successfully influence others
- Develop and apply leadership skills to solve problems and lead teams
COURSE ACTIVITIES:
- Introduction to The Servicom Management Charter and what it means
- Effective Management of the Servicom standards
- Leadership Styles: Delivering the Servicom standards for individuals
- Managing People and Servicom processes
- Building a Successful Team to deliver Servicom
- Structuring Team Objectives and Setting Targets
- Team Roles and Responsibilities
- Motivating Your Team: Appraisals and Performance Reviews
- Resolving Conflicts with Customers
- Creating a service culture in your organisation
- Creating a service culture in your organisation
- Communication – with your staff and customers
- Interpersonal Skills
- Presentation Techniques and Styles
LOCATIONS - DURATION - COST
ISO Training
Providing quality, innovative training solutions
Managing multi-disciplinary (accredited and non-accredited) training programs across the U.K.
Tailoring training programs to suit client needs
Providing learning support for faster and better academic and career development
Developing creative and effective business training solutions and being flexible and innovative
Maintaining on-going positive relationships with all stakeholders
Our Approach
Effective behavioural skills change training, when delivered with passion and imagination will enable people to unlock this potential. Whether courses are about interpersonal skills, the development of the individual or the growth of a team of people there is a real accountability about the way they are designed and presented.
Why choose RFM Consultancy As Training Provider?
Because, clients who implement the information get results, not just in the short run but because it becomes engraved in the corporate culture, they also get long term results. Using the most advanced accelerated learning techniques our trainers guide participants through a series of hands-on exercises designed to get the participant to experience change. The accelerated learning methods that we use guarantee a retention rate up to 85%. Your team will be able to implement the information immediately upon completion.
Our Training Sessions
A Selected Section Of Participants Who Recently Attended Our Training Courses
Our Core Skills
Experiences accrued over 10 years , plus expertise in Business and Financial Management coupled with bespoke training knowlwdge have all consolidated our foundation in providing consultancy expertise
85%
Business Management
95%
Professional Training
80%
Certification
90%
ISO Standards
Team RFM
These are the people behind RFM.They are responsible for everything seen upfront and behind the doors
Dr Razak holds a PhD in Economics and lots of other professional accreditations in Buisiness Management and Financial Accounting.He started and founded RFM Consultancy after a successfully career in academia and other business enterprises.
John Smith holds a Master's Degree in Economics and lots of other professional accreditations in Buisiness Management and Financial Accounting. He joined RFM four years ago after a successfully spell in the City of London and other business ventures.
John Doe holds an MSc degree in Computer Science and a BA in Law.He did practice and worked in a couple of law firms in the Midlands for over five years before joining RFM two years ago.He is very adapt in organising and delivering learning materials as a package.He co-ordinates all training packages
Stephen Fry holds an MA in English Literature and a Bachelor's degree in languages.After graduation he worked for HMRC straight away for over four years before moving down to London to join a bank at the City's square mile. He has lots of professional accreditations in Buisiness Management and Financial Accounting.
Have a question or need a custom quote?
Do you have any questions about ISO Standards or Certificaion with regards to your enterprise or small business? Our experts are here to response to any of your queries or enquiries 24/7. Please feel free to give us a call.
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- Phone1 (+44) 0203 286 8688
- Phone2 (+44) 0203 222 7076
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